Helpful resources to make your transition easier

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Let the migration wizard do the heavy lifting

Planning and preparing for a software migration can take anywhere between one week to 3 months. Follow the steps in the guide to make your migration a breeze.

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Advice from our partners

Tried and tested advice from our systems experts

Involve your team: Get your team on board early in the process. Their input and feedback are invaluable for a successful migration. Their buy-in can make all the difference.
Test, test, test: Testing is crucial. Before the actual migration, perform thorough testing to identify any potential issues. It's like a dress rehearsal, ensuring everything works as planned.
Seek expert guidance: Don't hesitate to consult with experts in the field. Engaging with an experienced Implementation Partner can save you headaches during the migration process.
Communication is key: Keep your team informed throughout the process. Effective communication ensures everyone is on the same page, reducing uncertainty and resistance.

Plan for downtime: Anticipate some downtime during the migration. Prepare your team and clients for potential interruptions to minimise the impact.

Planning for a migration provides a great opportunity to review and optimise your systems and processes to be even more efficient in the new software. 

Documentation is key: Document your processes and workflows. Having a clear record of how your business operates is essential for a smooth migration.

Tap into a global network of implementation partners

Many of our implementation partners will continue to provide advice and support for customers through the transition. Reach out to them via the links below to get help with a system audit/health check, or if you have unique implementation needs.

Frequently asked questions

How can we get assistance or technical support?

Our support team will be available 24/7 to help you with any questions you may have. Email support@workflowmax2.com or raise a case when you’re logged in to your WorkflowMax by BlueRock account, and one of the team will get back to you as soon as possible.

What level of customer support will be available during and after migration?

You can contact our support team 24/7. If you need more in-depth migration support and configuration, you can find certified implementation partner and advisor details on our website.

Will there be training and onboarding resources available to help us and our team get up to speed with the new software?

Most certainly. Our migration process is extremely intuitive, however, there is a step-by-step migration guide available to download. Throughout the entire process from signing up for a trial to going through the migration process, you will be guided with in-product prompts and a new product tour. You’ll find detailed information and instructions in the online support centre. The WorkflowMax by BlueRock support team will be available 24/7 to help with any ad hoc questions.

What data doesn’t come across, and what do I need to reconfigure?

The only items that won't come across (automatically) are custom reports, custom print templates, and 3rd party integrations. Visit the step-by-step migration guide for more information and instructions.

What data comes across?

You will be please to know that all documents, notes, milestones and custom fields will be migrated. In addition, custom fields may now be added to quotes in WorkflowMax by BlueRock. If the same custom field is added to both a quote and a job, the quote custom field data will automatically be copied to the job custom field, when the quote is marked as accepted. This new functionality can be used to capture non-financial job information earlier in your workflow. We have also created a new feature called user roles which will allow you to set up specific permission sets and bulk invite your team. You will need to re-invite your staff to the new account once you are ready.

Read over the full FAQs for more info

See full FAQs here